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Terms & Conditions

These are the general terms and conditions between Harboryam Ltd (“we” or “us”) and anyone who buys from us (“you”). Harboryam Ltd is a company registered in England and Wales with company number 9279646, VAT number GB197634755 and whose registered office is at 40 Chard Street, NG7 7GU, Nottingham, United Kingdom.

Contact Us:

You can contact Harboryam via the following methods: write to us at Mercury House, Shipstone Business Centre, New Basford, Nottingham, NG7 7FN, UK; email us at info@harboryam.co.uk or call us on (+44) 777 2632 216.

Delivery service providers:

The majority of our orders (less than £25) are sent by Royal Mail 2-3 day service. However orders more than £25 are sent via other couriers and may require a signature.

Delivery failure:

If all attempts to deliver the goods fail then the goods will be returned to us. We will issue a refund less the costs of the delivery, return fee and any admin fees we may have incurred.

Satisfaction guarantee:

We guarantee all our products with a 30 day money back guarantee, with the following guidelines. If you are unhappy simply email us at info@harboryam.co.uk or call us on (+44) 777 2632 216 and we’ll be happy to handle your query.

Pricing:

All prices quoted include VAT where applicable. It is always possible that some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the stated price we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject the order and tell you. If the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the goods to you at the incorrect (lower) price.

Personal data:

The personal data collected by us from you may be utilised by us to: (1) manage the delivery of goods to you, (2) pass information about you to our agents, advisors and employees to carry out services for us, (3) notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting, (4) market our products and services and those of any third parties and (5) contact you by mail, telephone, email, text message, or any other reasonable method. For more information about how we use your personal data please read our Privacy Policy.

Governing law:

These terms and conditions are governed by English and Welsh law.

Complaints:

If you believe that your intellectual property or other rights are being infringed by Harboryam Ltd, or if you are dissatisfied with Harboryam or any aspect of our service, in the first instance please contact info@harboryam.co.uk or call us on (+44) 777 2632 216.